People Try To Put Us d-Down, Talkin’ ’bout Your Reputation – Part 1
I’m sure that we all understand that our business’s (as well as our personal) reputation...
Social Media Monitoring
Jim Berkowitz What Charter Doesn’t Understand About Social Media
Charter Communications, which has been lauded for its stellar customer service over social media, is pulling the plug on those…
Ike Pigott Sneak Peek At Klout Shows Transparency
Klout is about to become less of a mystery to everyone. Or at least, how...
Jason Falls Finding Gaps In The Social Media Monitoring Market
Small and medium businesses now have a solid option for social media listening and monitoring in SM2 by SDL.
Has Social Data Finally Escaped the Lab?
To evolve into social business, decision makers will need to trust and act on social data, and social data will…
Kat French SoLoMo Show Ep 28: Deep Dive into Social Media Monitoring and Measurement with ViralHeat’s Erin Robbins O’Brien
The SoLoMo Show is a weekly podcast hosted by Adam Helweh and Cory OBrien. Each...
Adam Helweh Never Trust Sentiment Accuracy Claims
Social media monitoring and research tools with natural language processing often claim 75, 85 or even 95 percent accuracy in…
Seth Grimes HootSuite Workaround: See (and Respond to) Retweets You May be Missing
A Hootsuite workaround that lets you see and respond to native Twitter web RT without having to leave the Hootsuite…
Mark Smiciklas What Are Women Saying Online?
A replay of the Visible Technologies webinar on what women discuss online about purchase intent conducted Feb. 21 with Jason…
Approaching Social Media Monitoring With Purpose
Arienne Holland of Raven Internet Marketing Tools explains how companies can use social media monitoring for more than reactive listening.
Altimeter Report On Social Media Management Systems Will Help Your Brand
The latest research from the Altimeter Group will help bring some clarity to the muddy water of the social media…
Social Media and Sentiment: 5 Takeaways from the Sentiment Analysis Symposium
Adam Helweh offers insights he gained from attending an insightful event about analyzing sentiment in online conversations.